Who we are

We are TicketJam. When we say “we” or “our”, we mean TicketJam LLC, who is the “data controller” for the information in this overview. This means we’re responsible for deciding how we can use your information.

The information we collect.

We collect information about you and your usage of the TicketJam app. This information includes information on non personally identifiable information such as your device type, device ID, activities you take within the app such as what concerts you are searching for and ticket alerts you may set. In order to set a ticket alert, you provide TicketJam with information related to:

-Your device ID

-Time, date location and performer name(s) of a given concert you are interested in.

-The section and row of the concerts tickets you wish to be alerted on.

How we use your information

We use the information we collect about you to compare the concerts tickets you want with the current ticket inventory. If there is a match between the price of the concert tickets you want and the current ticket inventory, we send you an alert to your mobile phone. We also use your device ID to send your notifications about upcoming events and low cost tickets.

We also use this information on how you use the app in order to understand where we can make improvements in the app to bring you more timely information on upcoming concerts and/or to improve the app to make it easier for you to find the events you are looking for and buy tickets to concerts you love. 

Who we shared your information with

We share your information with Mixpanel and Google Analytics, our app analytics partner. 

How long we keep your information 

We do not store or retain any personally identifiable information on you. We do retain data on how you use the app for a period up to 5 years.